We have fixed this problem on 4/4. We apologize for the inconvenience.
In addition, the following is explained
- Zengaku_Printer(Mono)：
Standard settings for monochrome printing are used - Zengaku_Printer(Color)：
Standard setting for color printing
Please be careful when using the printer.
Zengaku_Printer(Mono) is not working properly on the printers in The Zengaku Computer System.
We are currently working on a fix. We are working on the fix so that it will be completed by the start of tomorrow’s orientation.
This problem was also occurring on Windows Remote Access, but we have completed the fix and are now confirming the problem.
If you are in a hurry, please use Zengaku_Printer(Color), which can output both color and monochrome images, as a workaround.
Zengaku_Printer(Charge) outputs to the printer that is charged.
If “Zengaku_Printer(Color)” does not appear as an option when printing from a browser such as Chrome, please click “More”.
In addition, due to a software glitch in the print system, it is no longer possible to retrieve balance information on the number of copies printed.
Therefore, we have hidden the print balance information in the login message.
Please wait for a while as the software needs to be upgraded for this failure.