Category Archives: Failure

(provisionally supported) Regarding email accounts for March 2024 graduates (update 2024/4/12)

(Updated 4/12/2024, 16:30)
Due to a system malfunction, the email accounts of those graduating at the end of the 2023 academic year were locked. We were worked on a temporary solution. Accounts will be made available in due course.

As this is a temporary solution, only email will be available from 2024/04/20 onwards.

We apologise for any inconvenience caused.


Due to a system malfunction, the email accounts of those graduating at the end of the 2023 academic year were locked. We are currently working on a temporary solution.
Sorry, please wait until it is available.

As this is a temporary solution, only email will be available from 2024/04/20 onwards.

Trouble with Terminal and Remote Desktop Service (4/11 update)

Trouble with Windows sign-in for the first time

When signing in to Windows for the first time, there is a problem that the profile is not generated completely.
Please sign out when signing in for the first time, and then sign in again to start using the terminal.
If you encounter this problem, please see the following for details.
Cannot find installed software in “All Apps”

Microsoft Product Authentication Problems

When launching Microsoft Office applications on Windows Remote Desktop or Satellite Terminal of The Zengaku Computer System, the screen may go blank at the authentication process and you may not be able to proceed. In some cases, you may be asked to perform the same authentication operation several times.
Microsoft Product Authentication Failures on Terminals and Remote Access Service

The Zengaku Computer System Printer Failure (4/5 update)

We have fixed this problem on 4/4. We apologize for the inconvenience.

In addition, the following is explained

  • Zengaku_Printer(Mono):
    Standard settings for monochrome printing are used
  • Zengaku_Printer(Color):
    Standard setting for color printing

Please be careful when using the printer.


Zengaku_Printer(Mono) is not working properly on the printers in The Zengaku Computer System.
We are currently working on a fix. We are working on the fix so that it will be completed by the start of tomorrow’s orientation.

This problem was also occurring on Windows Remote Access, but we have completed the fix and are now confirming the problem.

If you are in a hurry, please use Zengaku_Printer(Color), which can output both color and monochrome images, as a workaround.

Zengaku_Printer(Charge) outputs to the printer that is charged.

If “Zengaku_Printer(Color)” does not appear as an option when printing from a browser such as Chrome, please click “More”.

In addition, due to a software glitch in the print system, it is no longer possible to retrieve balance information on the number of copies printed.
Therefore, we have hidden the print balance information in the login message.
Please wait for a while as the software needs to be upgraded for this failure.